We give enormous importance to how the prospective students are able to interact with us and navigate through their experiences.
To escalate this process, our team at the back end works in intervals to ensure improved career areas for prospective students. These improvements are backed by information registered by user research and business priorities.
In 2020, we implemented a project in collaboration with the Service Excellence Program. This project delivers new content management processes, steering our priorities in an ongoing cycle of evidence and continuous improvement.
To create a nurturing community of learners, we report achievements and upcoming priorities regularly.